Refund policy

We want you to love your Curated Flames candle. If something's not right, here's how we make it right.

Damaged or Defective Items

If your candle arrives damaged, defective, or incorrect, contact us within 7 days of delivery at curatedflames@gmail.com with your order number and a photo of the issue. We'll send a free replacement or issue a full refund to your original payment method — your choice.

Change of Mind

Because each candle is hand-poured specifically for your order, we accept returns on unused, unopened, unlit candles within 14 days of delivery. To start a return, email curatedflames@gmail.com with your order number. Once we receive the item back in its original, unused condition, we'll issue a refund to your original payment method within 5-7 business days. Return shipping is the customer's responsibility unless the return is due to our error.

What We Can't Accept

For safety and hygiene reasons, we cannot accept returns or exchanges on candles that have been lit, burned, or used in any way. This doesn't affect your rights under Damaged or Defective Items above.

Sale and Final-Sale Items

Items marked "final sale" at the time of purchase are not eligible for return or refund.

Refund Timing

Once your return is received and inspected, refunds are processed within 5-7 business days. Depending on your bank or card issuer, it may take an additional 3-10 business days to appear on your statement.

Exchanges

We don't currently offer direct exchanges. If you'd like a different scent, return your original item under Change of Mind above and place a new order.

Questions

Reach us anytime at curatedflames@gmail.com - we're a small, real team and we read every message.