Shipping policy
At Curated Flames, every candle is hand-poured to order — we don't sit on a shelf of pre-made inventory, we create your candle when you request it. Here's what that means for how your order ships.
Processing Time
Orders are processed and prepared for shipment within 1-2 business days of purchase. During high-volume periods (holidays, promotions), processing may take up to 4 business days. You'll receive a shipping confirmation email with tracking information as soon as your order leaves our fulfillment facility in New Hampshire.
Processing excludes weekends and U.S. federal holidays.
Shipping Rates and Delivery Estimates (U.S. only)
We currently ship within the United States. Estimates below are in addition to processing time.
Standard Shipping
0-1 lb: $6.90 - 3-4 business days
1-5 lb: $9.90 - 3-4 business days
Economy Shipping
0-5 lb: $4.90 - 5-8 business days
5-70 lb: $19.90 - 5-8 business days
Free on orders $50 and up - 5-8 business days
Delivery estimates are provided by our carriers and aren't guaranteed. Total delivery time equals processing time plus carrier transit time.
International Shipping
We're not yet shipping outside the U.S., but it's coming - join our list or follow us on TikTok for the announcement.
Shipping Delays
If a delay pushes your order past the delivery window stated at checkout, we'll notify you by email and give you the choice to keep waiting or cancel for a full refund.
Lost, Stolen, or Damaged Packages
Curated Flames isn't responsible for packages lost or stolen after being marked "delivered" by the carrier, but we want to make it right - contact us and we'll work with you and the carrier to sort it out. If your candle arrives damaged, see our Refund and Return Policy for next steps.
Order Tracking
Tracking is included in your shipping confirmation email. If tracking hasn't updated in 3+ business days, reach out to us at curatedflames@gmail.com and we'll look into it.
Questions
Email us anytime at curatedflames@gmail.com - we typically respond within 1-2 business days.